How to Request Deletion

You can request the deletion of your personal data from LOLA using one of the following methods:

Option 1 — Email Request (fastest)

Send an email to support@oxo.mu with the subject line "Data Deletion Request" and include:

• Your full name;
• Your email address and/or phone number used when submitting the form;
• If your lead came from Facebook/Instagram: your Facebook User ID (available in your Facebook settings);
• The approximate date of your form submission (if known).

Option 2 — Contact Form

Use the contact form below to submit your request. We will respond within 5 business days.

Fill in the form below. This will open your email client with the information pre-filled.

Full name

Email address

Facebook User ID (optional)

Find your Facebook User ID at: facebook.com/settings → General → User ID

Send Deletion Request

What Happens Next

1. We acknowledge your request within 5 business days;
2. We identify and locate your data across the LOLA platform and connected tenant workspaces;
3. All associated personal data is permanently deleted within 30 days of your request;
4. We send you a confirmation email once deletion is complete.

Data Deleted Upon Request

Upon a valid deletion request, we will permanently remove:

• Your contact record (name, email, phone);
• All lead submissions associated with your contact;
• Associated deals and activity logs linked to your contact;
• Any file attachments uploaded for your lead;
• All tags and metadata associated with your record.

Exceptions

Certain data may be retained beyond your deletion request where required by law (e.g., financial records, legal obligations). In such cases, we will inform you of what data must be retained and why.

Questions?

Contact our Data Protection Officer at dpo@oxo.mu.

For more information about your rights, see our Privacy Policy.